Director of Sales, Nashville Cambria Airport

PRIMARY PURPOSE: To generate top line room revenue for your assigned hotel and to meet or exceed budgeted revenue expectations. Reports to the General Manager and works closely with other department leaders to develop an effective sales plan for targeted vertical markets.

Experience:

 At least 2 years of progressive hotel sales experience in a specific market; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. Direct hotel location experience in sales will be extremely helpful.

RESPONSIBILITIES

• Actively solicits new business opportunities through prospecting new customers. Uses network channels to open doors to new customers.
• Seeks methods and key business activities to penetrate the markets and find profitable ways to bring this business to the hotel through phone calls, appointments, tours, written and electronic correspondence, and entertainment.
• Develops long-term relationships with venues and potential clients by maintaining disciplined verbal and written communications. Provide excellent customer service, networking to uncover other decision makers.
• Respond to RFP's.
• Quote pricing, meeting with clients and hotel department managers to plan function details, space requirements, food service and decor.
• Maintains detailed information of all sales activity into property's CRM system.
• Responds to guest inquiries and coordinates special arrangements and requests.
• Provides oversight and leadership to the sales department. Coaches and mentors, the sales staff.
• Resolves guest complaints within scope of authority, otherwise refers the matter to the General Managers. Notifies supervisor and/or Security of all unusual events or circumstances.
• Participate in associate functions, client and guest events, and community events in order to build positive relationships with client decision makers and influencers for the hotels within assigned markets.
• Attend and/or lead weekly sales/operations meetings.
• Complete daily/weekly and monthly sales call reports.