Account Manager, Promotional Products Marketing

The Account Manager, Promotional Products Marketing, is responsible for leading the strategic management and execution of day-to-day promotional marketing programs, including branded merchandise and premium solutions. This role is responsible for overseeing program performance, ensuring exceptional client service, and driving results across a portfolio of accounts. The Account Manager takes full ownership of program planning, client relationship management, vendor oversight, and sales growth initiatives—delivering high-impact, brand-aligned solutions with a focus on quality, timeliness, and client satisfaction.

What you’ll do as an Account Manager:

• Lead the management of promotional programs: Take full ownership of planning, executing, and optimizing promotional initiatives for a diverse client portfolio, ensuring alignment with business objectives.
• Oversee development and sales of custom promotional solutions: Strategically guide clients—from small businesses to Fortune 500 companies—through the creation and execution of tailored merchandise programs that support their brand and goals.
• Direct product sourcing and vendor management: Lead vendor negotiations, secure competitive pricing, and ensure timely and accurate order fulfillment through strong supplier relationships.
• Leverage integrated systems for order management: Utilize TSMGI’s integrated order entry system to oversee end-to-end order processing, ensuring efficiency and accuracy across all accounts.
• Collaborate across departments to drive results: Partner with TSMGI’s Sports & Event Marketing teams to align on cross-functional initiatives and ensure successful program execution.
• Manage fulfillment strategy and vendor performance: Oversee outsourced fulfillment operations, ensuring service level expectations are consistently met and optimized.
• Lead resolution of client order issues: Act as the primary escalation point for order-related challenges, resolving issues efficiently to maintain service excellence and client trust.
• Serve as the main point of contact for clients: Build and maintain strong, consultative relationships through consistent, proactive communication and value-driven support.
• Oversee the full order lifecycle: Monitor all phases of the order process from initiation through delivery, ensuring a seamless client experience and adherence to quality standards.
• Develop and maintain strategic client partnerships: Build deep, long-term relationships with key marketing managers and field service teams, acting as a trusted advisor and business partner.

What We're Looking For:

• Possess over 5 years of relevant industry experience: Extensive background in branded or licensed apparel and merchandise sales, production/fulfillment, and order processing/management.
• Demonstrate expertise in the Promotional Product Marketing industry: Proven knowledge and hands-on experience in the promotional products sector.
• Take full ownership of responsibilities: Capable of independently managing and leading projects, rather than merely coordinating or facilitating.
• Ensure precision and high standards across multiple accounts: Apply meticulous attention to detail to deliver exceptional results and maintain the highest quality standards across all client accounts.
• Communicate strategically and professionally, both verbally and in writing: Provide clear, concise, and strategic communication with clients, stakeholders, and internal teams to ensure alignment and success.
• Craft impactful and persuasive copy: Leverage advanced copywriting skills to create compelling promotional content that aligns with client goals and drives business outcomes.
• Exercise expert time management and prioritization: Oversee competing priorities with a focus on maximizing efficiency and meeting both client expectations and organizational objectives.
• Drive merchandising strategies to maximize sales: Apply deep merchandising knowledge to develop programs that enhance product presentation and drive consumer interest.
• Manage complex organizational tasks with precision: Balance multiple projects with high organizational acuity, ensuring effective multitasking while maintaining top-quality results.
• Provide innovative solutions to client challenges: Take the lead in resolving issues with creative problem-solving to ensure continuous client satisfaction and project success.
• Cultivate and maintain strong client relationships: Take a proactive, customer-centric approach to account management, ensuring long-term satisfaction and fostering partnerships with clients.

Key Deliverables for this Role:

• Drive the achievement of client program goals: Take full ownership of client programs, ensuring they not only meet but exceed objectives, delivering measurable and impactful results.
• Ensure exceptional client satisfaction through proactive engagement: Actively manage client relationships by gathering feedback and using insights to continuously improve service and outcomes.
• Lead the management of deadlines and deliverables: Strategically prioritize and track tasks across multiple accounts, ensuring all project milestones are met and delivered on time.
• Develop and execute visually impactful, sales-driven programs: Lead the design and implementation of programs that are not only engaging but specifically designed to drive sales and meet client goals.
• Oversee consistent follow-through on projects and programs: Maintain full accountability for the execution and delivery of projects, ensuring high standards and client satisfaction.
• Cultivate and manage strong vendor relationships: Take charge of building and maintaining strategic partnerships with key suppliers to optimize program success and outcomes.
• Champion a values-driven culture within the organization: Lead by example in supporting and promoting a work environment that reflects TSMGI’s core values of integrity, collaboration, and service excellence.
• Communicate strategically and effectively: Provide clear, insightful, and professional communication to clients, vendors, and team members to ensure alignment and successful outcomes.
• Ensure financial responsibility and budget management: Manage resources effectively, ensuring all programs are delivered within budgetary guidelines and contribute to financial goals.
• Maintain a positive, proactive leadership mindset: Lead with a can-do attitude, reinforcing a collaborative, family-oriented culture while driving results and fostering team success.