Community Relations Specialist

OpenStax
Remote/Houston, TX

OpenStax (part of Rice University) is a non-profit textbook publisher, learning software producer, and platform for learning research. Our mission is to provide every student with free or low-cost access to high-quality learning materials and tools that help them succeed in their education and career. We have created a library of free and openly licensed college textbooks that have served 6.2 million students, resulting in $576 million dollars in savings. We have created software to help college students in three of those subjects read with more engagement and practice more effectively, incorporating our research team’s expertise in cognitive science and machine learning.

The community relations specialist connects our key target market with OpenStax resources to help instructors teach most effectively and make their courses more accessible and equitable for their students. The community relations specialist develops and maintains business relationships with the instructor community, acting as their advocate and liaison. This individual will use their thorough knowledge of the OpenStax mission, its values, and products, alongside their knowledge of an instructor’s needs and challenges to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations.

You will join a team who is driving change at a pivotal phase of our evolution, as we deliver high quality educational content, ranging from textbooks to simulations and videos to exercises to full courses, and give educators and learners the support they need in core college and high school disciplines.

We celebrate diversity of all kinds and we are committed to nurturing an inclusive environment. We seek to hire, develop, and retain talented people from all backgrounds. We are part of a private university, but our team comes from a variety of backgrounds and includes people who attended universities and community colleges, as well as people who did not graduate from college.

The ideal candidate has experience previous experience working in higher education, experience using a customer relationship management (CRM) to track customer data and preferences, and experience using Google suite.